My Activities

Find all the tickets you have created and those where you are copied (ccs): 

IMAGE 1: "My Activities" page options

The next legend explains each option from the drop down "Status" list: 

Any: All tickets you've opened

Open: Tickets being worked by Plat Telecom's Team Member 

Awaiting your Replay: Ticket is paused and waiting for your answer

Solved: Ticket has been solved and is closed (you may create a follow-up if it applies)