Bria Failure

Incorrect user name or password

Please send us a ticket with:

• Screenshot where the error message is visible when entering the app as shown in the image 1 below.
• User's extension number 
• User's full name

We will answer with the correct access credentials.

Image 1: Error message example

Device Activation Limit Reached

Please send us a ticket with:

• Screenshot where the error message is visible when entering the app as shown in the image 1 below.
• User's extension
• Bria user's (ending @playtelecom.com)

Every Bria user's account can be registered on a max of 2 devises, no matter is they are computers, smartphones or tablets.

Once you start your session in you devise, this will count as a registry, no matter if you close the session afterwards.

Image 2: Error message example

Failure to activate your account

Please send us a ticket with:

• Screenshot where the error message is visible when entering the app as shown in the image 1 below.
• User's extension number
• Bria user's (ends with @playtelecom.com)

In this case, there is an error on the extension's configuration and will be supervised.

Image 3: Error message example

How can I know if my Bria is working correctly

Availiability and phone icons will appear green as shown in the image below:

Image 4: Correctly activated Bria example