You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...
If you have configured your Help Center to support multiple languages, you can publish content in your supported languages. Here's the workflow for localizing your Help Center content into other ...
You can modify the look and feel of your Help Center by changing colors and fonts. See Branding your Help Center to learn how. You can also change the design of your Help Center. If you're comfort...
You're looking at your new Help Center. We populated it with placeholder content to help you get started. Feel free to edit or delete this content. The Help Center is designed to provide a complet...
This FAQ is a section in the General category of your help center knowledge base. We created this category and a few common sections to help you get started with your Help Center. The knowledge ba...
What is the Monitoring Portal? It's a web page where yo can visualize your links' real time. How can I access my monitoring portal? 1° Enter the monitoring page: https://link-monitoring-4pt.fir...
Find all the tickets you have created and those where you are copied (ccs): IMAGE 1: "My Activities" page options The next legend explains each option from the drop down "Status" list: Any: ...
Monthly invoices will be sent to the provided e-mail of the person in charge. If you would like to change this email address let us know via soporte@playtelecom.com Which invoices can I download fr...
REQUEST'S MANAGEMENT IMAGE 1: "My requests" options VIEW YOUR REQUESTS Clicking on your tickets you'll see all it's information on the right hand-side bar: IMEGEN 2: Ticket Information ...
¿What is the Billing Portal? It's a plataform where yo can: - Visualize your telecommunication expenses in a graph - Visualize information of your users and services. - View and download in a CVS f...