Incorrect user name or password Please send us a ticket with: Screenshot where the error message is visible when entering the app as shown in the image 1 below. User's extension number User's ful...
What are extension groups for? When an extension uses the option*8 to intercept calls, it will only be able to intercept incoming calls from extensions within the same extension group. Extension...
What is a SIP line? It's a phone line that works with internet. It has 2 things: DID: 10 digit umber that allows incoming calls to your phone. Extension: 4 digit number that allows you to make cal...
If you wish to keep your phone number to use it with our landline services we must carry the line to HandyCom's account. When do you realize a portability process? So your service won't be affec...
When reporting a failure on your internet service, please, send us the results of the following tests to speed-up the repair time: 1. Photos of your modem 2. Speed test (Click the link) Wifi Con...
WI-Fi networks can present connection problems with some devices, these problems may be that the Wi-Fi network is not recognized, the speed is slow, etc. However, we can solve some of these probl...
Your internet connection may fail for multiple reasons, internal or external, physical or because of wrong configurations.They all are reflected as slowness when browsing web pages, low download ...
How do I know what's my link broadband? At our billing portal you can find the broadband of your link beside it's name: Example: ADSL 30 Mbps Enlace dedicad 10 Mbps (Dedicated link) Enlace 200 Mb...
Find information you need in our Home page or browse the menus: 1. Home Page IMAGE 1: Help Center 3. Menus IMAGE 2: Home page Options
Spending concepts In your invoice there are 5 spending concepts: Datos (Data): All spendings related to internet links. Fijo (Landline): All spendings related to landline services, this concept i...