What is an IVR? An IVR is an interactive menu that allows the user to interact with their company's atention system through configurable voice menus in real time. IVR example: Welcome to COMPANY'...
What is an ACD? An ACD (Automatic Call Distributor) is a phoning software that allows to direct incoming calls according to the assigned rules for a call, for example only to a few agents or tea...
What is a Ring Group? a number or an extension that calls or rings a group of extensions at the same time (image 1). Image 1: Ring Group When should I consider having a ring group? When you have ...
What is a Softphone? It's a phone software that can be used in any devise (computer, smartphone, tablet). With it you can have a phone extension always with you, without the need for a landline p...
Incorrect user name or password Please send us a ticket with: Screenshot where the error message is visible when entering the app as shown in the image 1 below. User's extension number User's ful...
What are extension groups for? When an extension uses the option*8 to intercept calls, it will only be able to intercept incoming calls from extensions within the same extension group. Extension...
What is a SIP line? It's a phone line that works with internet. It has 2 things: DID: 10 digit umber that allows incoming calls to your phone. Extension: 4 digit number that allows you to make cal...
If you wish to keep your phone number to use it with our landline services we must carry the line to HandyCom's account. When do you realize a portability process? So your service won't be affec...
When reporting a failure on your internet service, please, send us the results of the following tests to speed-up the repair time: 1. Photos of your modem 2. Speed test (Click the link) Wifi Con...
WI-Fi networks can present connection problems with some devices, these problems may be that the Wi-Fi network is not recognized, the speed is slow, etc. However, we can solve some of these probl...